Masigo Merchant Agreement

1. The service

This agreement is between Masigo ("Masigo", "we") and the business identified in the application ("Café", "you"). By applying to join Masigo or using the merchant console, you agree to these terms.

Masigo provides mobile order-ahead, payments, digital loyalty, customer following and related tools. We may add, change or discontinue features with reasonable notice.

2. Fees

There is no monthly or setup fee. Masigo charges a service fee of 10% of each app order subtotal (before tax and tip). Card processing costs are included in this fee.

In-store sales made outside Masigo are never charged. Fee changes require 30 days’ written notice.

3. Payments & payouts

Customer payments are processed by Stripe into your connected Stripe account. Payouts are made weekly (every Tuesday) for the prior Monday–Sunday, minus Masigo’s fees.

You must complete and maintain Stripe onboarding (identity, banking) to receive payouts. A weekly statement itemizing sales, fees, HST and net is provided in the console.

4. Taxes

Menu prices you set are pre-tax; applicable sales tax (e.g. HST) is calculated and collected at checkout and paid out to you for remittance. You are responsible for remitting your own sales taxes.

Masigo charges applicable tax on its service fee where required.

5. Orders & fulfilment

You are responsible for accepting orders promptly during open hours, preparing them as described, and honouring the pickup time.

Orders you do not accept within a reasonable window are automatically cancelled and refunded to the customer. Repeated failure to fulfil accepted orders may lead to pause or removal from the platform.

6. Refunds & disputes

Customers receive an automatic full refund if they cancel before you accept. After acceptance, refunds are at your discretion via the console; Masigo’s fee on refunded orders is returned.

Card disputes (chargebacks) follow Stripe’s process; outcomes and associated costs for orders you fulfilled are passed through to you unless caused by a Masigo platform failure.

7. Loyalty & rewards

You control your loyalty program (goal, reward, which options are included). You must honour valid redemptions presented through the platform.

Reward items are provided at your cost; Masigo charges no fee on $0 redemption orders.

8. Menu, content & conduct

You confirm menu items, prices, photos and descriptions are accurate and lawful, and that you hold rights to content you upload.

You authorize Masigo to display your name, logo, menu and photos in the app and Masigo marketing. You must comply with food-safety and licensing requirements applicable to your business.

9. Liability

Masigo provides the platform “as is”. To the maximum extent permitted by law, Masigo’s total liability under this agreement is limited to the fees Masigo received from you in the three (3) months before the claim.

Masigo is not liable for indirect or consequential damages, or for losses caused by events outside our reasonable control.

10. Data & privacy

Customer personal data is processed per Masigo’s Privacy Policy. You receive customer information (e.g. pickup names, order notes) solely to fulfil orders and may not use it for independent marketing without the customer’s consent.

11. Term & termination

Either party may terminate at any time with notice; outstanding orders must be fulfilled or refunded and final payouts are settled on the normal schedule.

Masigo may suspend immediately for fraud, safety issues or material breach.

12. Changes & general

We may update this agreement with 30 days’ notice via the merchant console or email. Continued use after the effective date constitutes acceptance.

This agreement is governed by the laws of Ontario, Canada. If any clause is unenforceable the remainder stands. This is the entire agreement between us regarding the platform.